Product Returns & Policy

  • Product Returns & Policy

    For home/personal customers

    Return Policy for U.S. and Canadian Customers: We offer a 30-day return policy. Our commitment to your satisfaction is OMEGA’s priority. Please call the Omega office Toll-Free 1-888-610-0498 for a return merchandise authorization (RMA) number before sending the product back. The customer is responsible for the non-refundable pre-paid shipping back to Omega. Credit for return will be refunded in the same manner as the original payment. The 30-day return window starts on the date of purchase.

    Omega is not responsible for items returned without authorization. Product returned without an RMA or returned to its Distributors and/or Dealers under the auspices of warranty, freight damage or other issues and with the expectation of receiving a credit, replacement, and/or payment for the same without prior review and authorization from OMEGA, The Legacy Companies or Greenfield WorldTrade is strictly prohibited and will become the sole responsibility of the party authorizing the action.

    For business/commercial customers

    Prior to returning a Commercial Use product, please contact our customer service department Toll-Free 1-888-610-0498 Omega is not responsible for items returned without authorization. 

    For INTERNATIONAL customers

    Please contact the local dealer or retailer where you purchased your Omega machine for its return policy details.